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Privacy and legal information

Terms and Conditions

Food and beverages

  • If the participant has any allergies, intolerance or does not like a particular ingredient, it is their responsibility to let us know and not accept any tasting that compromises their well-being and health.

  • Aura takes care of the quality of the products that are handled, however, its consumption is always under strict responsibility of the participant.

Safety and Health

  • It is the responsibility of the participant to observe the hygiene and safety measures

  • It is indispensable: use of apron or chef coat, long trousers, as well as low and closed shoes. Wear of hair up. Wash your hands before cooking, changing from raw to cooked and after touching your face or using your cell phone.

  • It is recommended to avoid the use of: jewelry (especially rings with rhinestones, necklaces in special lengths and bracelets). Scarves or long clothes that hang in front. Strong lotions or perfumes that impede the development of the class. Mouthwashes, chewing gum, sweets and/or the consumption of drinks and foods of intense flavor prior to the class in order to maximize the sensory experience of aromas and flavors.


​Photographs and Video:

Cameras and telephones are allowed, as long as they do not interfere with the development of the class. Professional video recording is not allowed.


All classes and experiences require prior reservation and confirmation by Aura.


  • Aura services must be paid in full before the start of the class or experience.

  • The class or experience is not considered confirmed until it is paid.


  • If a participant wishes to cancel an already paid class or experience it is indispensable to do so in writing.

  • Aura puts at your disposal the email account: for any related notification.

  • Customers that cancel with at least 24 hours in advance will be entitled to change the date of their class, convert their booking into a gift card with no expiration date or receive a full refund. Cancellations made within 24 hours of the planned started time are entitled to change the date of their class or convert their booking into a gift card with no expiration date.

  • In the event of non-attendance by the participant (s) without a cancellation notice, no refunds or class reschedules are applied.

​​Time Changes by Aura

  • ​Given the appearance of any external factor that impedes the development of the class, Aura reserves the right to change the timetable and to offer alternatives to reschedule the experience.

Aura Cancellations

  • ​Aura reserves the right to cancel a class or experience prior written notice to participants (via email) and, where applicable, upon availability, will provide an alternate date.

  • If it is not possible to reschedule the date, a total refund can be offered within 5 business days.

​Coordination of services with third parties

  • ​In the case where it is necessary to contract the services of third parties, in addition the specific policies of the third enter into force.

  • In no event shall Aura be liable for any failures, incidents, damages or losses that may arise as a result of the relationship with third party services.

​Tours to markets, museums and/or wrestling ("The Place")

  • ​The experience is subject to the hours of operation on the part of “The Place”.

  • Aura is not responsible for last-minute closures, changes or cancellations by "The Place."

  • Aura reserves the right to cancel attendance at "The Place" at the time the development of the experience is compromised by external factors such as natural disasters, earthquakes and/or political or social manifestations; without this implying a return.

  • In no event shall Aura be liable for incidents, damages or losses that may arise as a result of assistance to "The place."

  • All consumptions on the outside and within "The Place" are part of the customer.

  • For transportation, UBER or similar services will be used, under no circumstances, Aura is responsible for any failures, incidents, damages or losses that may arise as a result of the use of transportation services. 

  • We'll leave Aura at least 30 minutes in advance. Aura is not responsible for traffic or incidents that prevent them from arriving punctually to "The Place".

  • Child attendance is strictly the responsibility of the contracting adult. Maximum two minors per contracting adult are permitted to attend. 

Legal Notice

  • ​Aura reserves the right to modify, replace or update these Terms and conditions at any time, when deemed appropriate and without the need for notification to users.


  • The main purpose of this website is the provision of informative and commercial services. Aura reserves the right to update or modify the content of this website at any time, without the need for prior notification to users.

  • The information contained has an enunciative, but not limited, character (articles, reports, news and any other content of the website); It is published by Aura for informational purposes for personal use.

  • It is forbidden to copy, modify, reproduce and trade its contents; as well as directing banners or links to any section of this website, without the prior consent of Aura.

  • It is also forbidden to use this website for illicit or illegal purposes.

Industrial and intellectual Property

  • ​The name, design and/or logo reflected is a trademark duly registered by Aura.

  • The rights of intellectual property and rights of exploitation and reproduction of the classes or experiences, as well as of this web site (both of its design and appearance, of its diverse pages and content of both text and of images and information), are property of Aura, unless expressly specified.

​Responsible consumption

  • ​If the participant chooses to consume alcoholic beverages, it is important for Aura to do so in moderation and within legal and safe conditions.

  • It is the participant's responsibility to choose a consumption that does not compromise your health and the environment of the class or experience.


  • Aura is not responsible for any incident, failure, damage or loss of any kind, that happens during the class or experience, from its beginning to the end.

  • Aura reserves the right of admission to any participant who does not observe safety or hygiene measures or who represents a risk to the development of the class, without this generating a return or rescheduling.

Applicable law and jurisdiction

  • For the resolution of all the controversies or questions related to Aura will be governed by the Mexican laws and resolved by the competent courts in Mexico City, expressly waiving any other jurisdiction that could correspond to their present or future domiciles.


  • The contact address for any subject related to these Terms and conditions is:

Acceptance of terms and conditions

  • Total and/or partial payment, as well as participating in any kind or experience implies the automatic acceptance of the terms and conditions exposed; thus releasing, today and forever to: Aura, its team, its suppliers and its offspring, of any incident and/or responsibility of any kind.

Privacy Notice

​Graciela Montaño Carrillo-Aura Mexican cuisine, (hereinafter aura), domiciled in Mexico City, hereby and in accordance with the Federal Law on personal data protection in possession of individuals hereinafter "The Law", makes your knowledge that your personal data that you provide through our website or by any other means, will be handled in a confidential manner in direct relation to the services we provide, and any other data that is collected from time to time on the occasion of the provision of the services we offer.

By simply accessing this website, you give your express consent to the processing of your personal data. Notwithstanding the foregoing, we inform you that you have a period of five working days so that, if this is the case, you may express your refusal to treat your personal data regarding the purposes that are not necessary, nor did they give rise to the legal relationship with AURA.

If it is your wish to exercise your rights of access, rectification, cancellation and opposition that the law indicates with respect to your personal data (ARCO rights); to take the revocation of your consent to their treatment; or, limiting the use or disclosure of the same, you must request it in writing to the address indicated in the preceding paragraph, or to the following email:

In order to be able to attend in time and form your rights ARCO, as well as to carry out the revocation of your consent, it is necessary that your application indicates the following:


  1. The name of the holder and email account to communicate the answer to your request.

  2. Enclose the document certifying your identity or, where appropriate, the legal representation of the holder.

  3. The clear and precise description of the personal data in respect of which it is sought to exercise any of the aforementioned rights, and

  4. Any other element or document that facilitates the localization of personal data.


In the case of requests for rectification, the proprietor must indicate the modifications to be made and provide the documentation that supports his request.

In the event that the information provided is erroneous or insufficient, or the corresponding accreditation documents are not accompanied, AURA, within five (5) business days following receipt of the application, may require you to contribute the elements or documents necessary to give the same procedure. You will have ten (10) business days to meet the requirement, counted from the day after you received it. If no reply is made in that period, the relevant application shall be unsubmitted.

AURA, will communicate the determination adopted, within a maximum period of twenty (20) working days from the date on which the application was received, to the effect that, if appropriate, it shall be effective in the fifteen (15) business days following the Communicate the answer. The answer will be given electronically to the email address specified in the request.


AURA does not transfer your data to third parties except to comply with the services for which you contract us. The use of information from such providers is not covered by this privacy notice, so AURA, has no responsibility for its privacy policies, or on any information, software or other products or materials that are Find or any that may derive from its use.

This website includes or may include hyperlinks or links to other websites or websites of third parties, companies or entities that are not operated by AURA. At the time of using these hyperlinks or links you will be leaving our website and they can get personal data from you once you enter your Web pages. The use of information from such hyperlinks or links is not covered by this privacy notice, so AURA, has no responsibility for its privacy policies, or on any information, software or other products or materials that they are found or any that may derive from their use. It is at your own risk and responsibility to access such sites, hyperlinks or links.

In addition to the information you provide, AURA may collect information such as email address, browser type, domain name, specific pages and time within the site through which you had access; In order to carry statistics of access and browsing of this web site.

Changes to the Privacy notice

AURA may modify, add or delete parts of the privacy notice, or its purposes, in such case will be reported through our website, so you can oppose the changes and request the cancellation of your data, in case you do not exercise your rights ARCO or opposition to the use and disclosure of the same, it will be understood that you have granted your consent to the new notice of privacy.

Date of publication: May 21, 2018.

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